Privacy Policy Olympu88 — Protecting Your Personal Data is Our Priority

This Privacy Policy describes how Olympu88 ("we", "Platform" or "Company") collects, uses, discloses and protects your personal information when you use our platform. By registering or using Olympu88 services, you agree to the practices described in this document.

Olympu88 is fully committed to protecting the privacy of every member who uses our platform. We believe trust is the foundation of the relationship between a platform and its users — and that trust begins with transparency about how we handle the data you entrust to us.

This Privacy Policy applies to all services provided by Olympu88, including the official website at olympu88.app, the mobile app for Android and iOS, and any customer support services we provide. By using any of these services, you accept the terms of this Privacy Policy.

We collect various types of information depending on how you interact with the Olympu88 platform. The table below summarises the categories of data we collect and their sources:

We do not collect data that is unnecessary for the stated purposes. All data collection is based on the principle of data minimisation, in line with international best privacy practices.

Olympu88 uses your personal data for the following specific purposes:

• Account Management — Create and maintain your account, verify your identity and process account-related requests;
• Payment Processing — Process deposits and withdrawals securely through approved local banks and Malaysia e-wallets;
• KYC Verification — Fulfil legal compliance requirements including identity verification, anti-money laundering and fraud prevention;
• Service Improvement — Analyse usage patterns to improve platform functionality, performance and overall experience;
• Customer Support — Handle enquiries, complaints and assistance requests you submit;
• Security & Fraud Prevention — Detect and prevent suspicious activity, fraud and other security threats;
• Service Communications — Send important notifications related to your account, security and terms changes;
• Marketing Communications — Send information about promotions, offers and new features (with your consent only).

Olympu88 processes your personal data on valid legal grounds in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable privacy laws. The legal bases we rely on are:

• Contract Performance — Processing required to fulfil our contractual obligations to you as a member, including account management and payment processing;
• Legal Compliance — Processing required to comply with legal obligations such as KYC processes, anti-money laundering and reporting to authorities;
• Legitimate Interests — Processing for security, fraud prevention and service improvement purposes that does not override your privacy rights;
• Consent — For marketing communications and optional cookie usage, we rely on your explicit consent, which can be withdrawn at any time.

Olympu88 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, we may share data in the following limited circumstances:

• Service Providers — Companies that help us operate the platform, including payment processors, cloud service providers and customer support platforms. All such vendors are bound by strict confidentiality agreements;
• Game Providers — Partner game providers such as Pragmatic Play and PG Soft may receive the minimum game session data required to operate games within our platform;
• Statutory Authorities — When required by law or court order, we will disclose data to the relevant authorities;
• Fraud Prevention — In cases of suspected fraud or illegal activity, we may share data with relevant fraud prevention agencies.

In operating a global platform, your data may be stored or processed in countries outside Malaysia. This includes cloud servers and data centres located in the Asia Pacific region and other relevant locations.

When your data is transferred outside Malaysia, we ensure adequate safeguards are in place to protect your data through:

• Standard contractual clauses approved by the relevant data protection authorities;
• Transfers only to countries with adequate data protection laws;
• Implementation of equivalent technical and organisational security measures at every processing location.

Olympu88 does not retain your personal data longer than necessary for the purpose it was collected, or as required by law. Our data retention guidelines are as follows:

• Active Account Data — Retained for as long as your account is active and for the period following account closure as required by law;
• Financial Transaction Records — Retained for a minimum of 7 years in accordance with Malaysia's tax and financial legal requirements;
• KYC Records — Retained for a minimum of 5 years after termination of the business relationship in accordance with anti-money laundering regulations;
• Support Communication Logs — Retained for 2 years for reference and service improvement purposes;
• Marketing Data — Retained until you withdraw consent or for 2 years after the last interaction, whichever is earlier.

Under the Personal Data Protection Act 2010 and the privacy principles we uphold, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the Olympu88 customer support team via 24/7 Live Chat or email at [email protected]. We will respond within 30 working days from the date your request is received.

Olympu88 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL encryption for all data communications between your device and our platform;
• Data encryption at rest for all sensitive data stored in our database;
• Role-based access control (RBAC) ensuring only authorized staff can access specific data;
• 24/7 security monitoring with a real-time threat detection system;
• Regular security audits by independent third parties to identify and address potential vulnerabilities;
• Data security training for all staff handling member information;
• Two-factor authentication (2FA) for all access to internal systems.

The Olympu88 platform uses cookies and similar technologies such as web pixels and local storage to enhance your experience and ensure certain features work correctly.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login authentication and session security. These cookies cannot be turned off;
• Performance Cookies — Helps us understand how users interact with the platform for improvement purposes;
• Functional Cookies — Save your preferences such as language and display settings for a better experience;
• Marketing Cookies — Used to display relevant advertisements. You can opt out of this category via our cookie settings.

You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect platform functionality.

Olympu88 Platform not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. Our registration process requires age verification, and our KYC process further verifies the identity of each member.

If we find that personal data has been inadvertently collected from individuals under the age of 18, we will take immediate steps to delete that data and close the relevant account.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, you can reach us through the following channels:

• Live Chat 24/7 — Available directly on the Olympu88 platform for immediate response;
• Email — Send your privacy enquiries to [email protected] or [email protected];
• Response Time — We aim to respond to all privacy enquiries within 5 working days and data rights requests within 30 working days.